Frequently Asked Questions


How quickly will a product arrive after I order it?

Within the UK a product should arrive within 2-3 working days. 
Outside of the UK will vary. Please get in touch info@tropicallobster.co.uk

What is your packaging made from?

Our packaging is eco-friendly. We use sugar cane bags, jute bags, wood wool, dried flowers, cardboard and seed paper.

My order is a gift. Do you offer gift notes?

Please enter what you want your gift note to say in the box in the check out and we will place this message on a gift card for you. If you have any special requests please email info@tropicallobster.co.uk and we will try to fulfil them. 

Do you ship outside of the UK?

As well as delivery in the U.K., we also ship to North America and selected countries in Europe. The price of shipping will be increased when delivery is outside of the U.K.

Within the U.K. shipping is free for orders over £35.00. 
We offer no free shipping outside of the UK.

However, please note that we can not ship the coconut shell candles outside of the U.K.

If a product isn't in stock in the size/colour I would like what should I do?

Contact us on social media or at info@tropicallobster.co.uk with what you are looking for and we will get back to you asap with time frames.

As Tropical Lobster is a new company, how do I find out about new products?

Good question! We are a brand new small business and so will be growing our offering over the coming years with new and exciting products. Follow us on Instagram, Facebook, TikTok and Twitter, as well as signing up to our newsletter to be kept informed of new products.

Can I return/exchange?

Please see the Returns Policy for detailed information. In short, you can get a refund for unused items which are in re-sellable condition including the original tags within 14 days of purchase. You can exchange unused items which are in re-sellable condition including the original tags within 28 days of purchase. To do either please contact info@tropicallobster.co.uk. Customers must cover the cost of  postage for a returned or an exchanged item.

 

Any enquiries contact us:

Email: info@tropicallobster.co.uk