Frequently Asked Questions

How quickly will a product arrive after I order it?

Within the UK a product should arrive within 2-4 working days. 

January 2022 update: Please be aware shipping could be slightly delayed due to postal service staff shortages and Covid 19 

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What is your packaging made from?

Our packaging is eco-friendly. We use sugar cane bags, jute bags, wood wool, dried flowers and cardboard.

My order is a gift. Do you offer gift notes?

Please enter what you want your gift note to say in the box in the check out and we will place this message on a gift card for you. If you have any special requests please email and we will try to fulfil them. 

Do you ship outside of the UK?

At the moment we do not ship products out of the U.K.

If a product isn't in stock in the size/colour I would like what should I do?

Contact us on social media or at with what you are looking for and we will get back to you asap with time frames.

As Tropical Lobster is a new company, how do I find out about new products?

Good question! We are a brand new small business and so will be growing our offering over the coming years with new and exciting products. Follow us on Instagram, Facebook, TikTok and Twitter, as well as signing up to our newsletter to be kept informed of new products.

Can I return/exchange?

Please see the Returns Policy for detailed information. In short, you can get a refund for unused items which are in re-sellable condition including the original tags within 14 days of purchase. You can exchange unused items which are in re-sellable condition including the original tags within 28 days of purchase. To do either please contact Customers must cover the cost of  postage for a returned or an exchanged item.


Any enquiries contact us: